Terms and Conditions of Sale
This document provides the information about us and our terms of sale including any legal terms and conditions, including those listed on our website. These terms will apply to any contract between us for the sale of products to you.
We regularly review our terms and amend them from time to time. Every time you order products from us, please check that you have read our most up to date terms and conditions and understand the terms that apply at the time of your purchase. It may be helpful for you to save a copy of our terms and conditions at the time of purchase or print a copy for your records.
OUR PRODUCTS – General terms and conditions (These apply to all of our products)
Whilst we take every care to ensure that the images displayed represent the products available, they are for illustrative purposes only. We cannot guarantee that the colour of the product as shown on a computer screen, phone, tablet or other VDU is an accurate reflection of the products true colour. Your product may vary slightly from the images shown on the website.
It is your responsibility to ensure that the product is suitable for your intended use before you place your order with us. Should you have any queries regarding the suitability then please contact us prior to your purchase firstname.lastname@example.org
It is your responsibility to ensure that the colours and sizing chosen are correct before placing your order. Our size guide is there as a reference only and where we are aware there is a difference within the standard fitting of our garments we will endeavour to make this clear within the product description. We do try to ensure that the sizing is consistent within the range, however there is a huge range of fabrics used within our collection and they all fit and perform very differently.
In the case of errors or omissions that appear on our site, we reserve the right to alter or amend the specification without prior notice.
Pricing is shown in pounds sterling and inclusive of VAT. Your order summary will show the separate VAT figure for illustration and reporting purposes.
All Collection orders must be placed via our website and we will not accept orders submitted to us in any other form.
When placing an order for Collection products (only) you are encouraged to create a personal Biemme account. This will help track all of your online purchases and you will also receive details of exclusive discounts and special offers.
Once you have placed an order on our website you will receive an email acknowledging your payment and order.
We will confirm acceptance of your order only when you receive an email confirming that the goods have been dispatched. The dispatch confirmation will be emailed to your chosen email address.
If, for any reason we are unable to supply you with the product requested, we will provide you with a refund of your payment and any delivery charges within a reasonable time.
You have the right to cancel your contract with us during the period specified within our standard returns policy. This means that during that period you can return
These terms are in addition to the general terms above.
You may order Products that may be bespoke, made to custom measurements, in custom styles, in custom colours, made to order or embossed (Customised Products). The images of the Customised Products are for illustrative purposes only. We will use reasonable endeavours to obtain the closest possible match to artwork supplied to us. Please be aware due to the production process, shade variants may occur when printing onto different colour garments. Therefore we cannot accept any responsibility for any variation in colour of the finished print. Any artwork submitted to us which requires exact Pantone colours will be printed as near to such colours as the production process allows.
It is your responsibility to ensure that colours and sizing of the Products are correct and suitable for their intended purpose before placing an order. We will not be responsible if any measurements, dimensions or colours you provide to us subsequently turn out to be incorrect.
Either we or the manufacturer own all intellectual property rights (whether registered or unregistered) in the Products.
In relation to Customised Products, we own all designs, sketches, colours, materials, samples, artwork, specifications and know-how created for you until we have received payment in full from you for the Customised Products in accordance with our terms of business for custom orders.