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Refunds & Returns

Returns Policy

Biemme Sport UK is happy to provide a refund or credit to the value of the items purchased within 28 days of purchase on the following terms.

In the first instance, if you have any problems or issues with any of our clothing, please contact us on warranty@biemme.co.uk, where we will do our best to help.

  • Proof of purchase will be required. We will only offer a refund or replacement of goods sold via the Biemme Sport UK website. Any items purchased via other retailers or online resale stores should be returned to the place of purchase.
  • Wherever the item that is being returned is not due to a manufacturing fault, then only the cost of the item will be refunded. This will not include delivery costs.
  • Items must be in the original packaging
  • Items must have original tags attached
  • Return postage is payable by the sender
  • Any items must be in new, unworn and undamaged condition.
  • Goods must not have been worn, with the exception of trying on the garment. Shorts must be tried on with suitable underwear and the chamois must not come into direct contact with the skin.
  • Goods must be returned with any free items if the purchase was part of a promotional offer.

Damaged or faulty items

  • We offer a 12 month warranty against manufacturing defects from the date of purchase on our website.
  • Proof of purchase will be required
  • Return postage is payable by the sender
  • Goods must be returned to the place of purchase
  • Manufacturing defects do not include and not limited to: holes, scuffs and abrasions damage due to accident* (see our crash replacement policy), holes, burns, shrinking, natural fading of colours and materials over time, improper care or misuse.
  • We will consider reasonable use for a garment when assessing claims for manufacturing defects.
  • Faulty goods will be replaced, repaired or refunded at our discretion or if you prefer you can request a partial refund and retention of the goods that have been shown to have a manufacturing fault. All such claims will be assessed and are based on fair wear and tear and appropriate use.
  • Many of our items are designed for the best possible performance. They are designed for comfort and speed and use a range of suitable lightweight, technological fabrics. If you have any questions about the intended use or durability of an item please contact us before your purchase.
  • Appropriate use includes following the care instructions provided on our website.

Crash replacement

  • Some of our range is offered with the benefit of a crash replacement scheme.
  • Only valid to original purchaser
  • Return postage is payable by the sender
  • Valid for 12 months from date of purchase
  • Proof of purchase will be required
  • If your items are damaged as a result of crash or collision you will need to send us the garment for inspection and provide us with the following:
  • Garments must be accompanied by a fully completed crash replacement cover form (link)
  • Only genuine claims will be accepted and our decision as to whether a claim is genuine will be final
  • Any goods returned to us without proof of purchase and the completed crash replacement claim form, will be recycled.
  • Please ensure that all garments are clean. Any goods returned to us that have not been clean will not be inspected and will be recycled or disposed of appropriately.
  • We will consider damage claims that have not been as a result of a crash, please complete the crash replacement form and we will review any claims without obligation.
  • Once we have confirmed that we will honour a crash or damage replacement claim, we will send you a discount code to purchase a similar item from our website.
  • Discount codes can only be redeemed against similar items and items will be restricted to the same type and size as the original.
  • By returning goods to use under the crash replacement scheme you accept all terms and conditions.
Size Guide

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